Shipping policy
Order Processing & Dispatch
We complete order preparation and dispatch within 1–3 business days after payment confirmation. Our standardized processing workflow shortens customer waiting time, ensuring all fresh seafood goods are delivered in good condition in a timely manner.
International Shipping & Delivery Time
Our standard international shipping service takes an estimated 7–13 days to reach most global destinations. Delivery periods are for reference only and may vary according to different destination regions and local customs clearance efficiency. Customers can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order’s total weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page prior to payment, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes assessed by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and fresh-keeping insulated packaging materials tailored for seafood transportation, effectively preventing product damage and leakage while preserving freshness during long-distance transit. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are discovered after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@qucoelec.shop or phone: +64 27 402 9183.
Thank you for choosing QUENTIN COWAN! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.